Several months ago I signed up for the OFFICE LIVE BETA. I checked my hotmail address today and saw that I was billed for the service, and decided to cancel the actual account because I’m not really using it…
1. I clicked on the link to cancel my account and was presented with a window with several help links to cancel various Microsoft products…
2. I found the link which took me to another page to cancel my account…
3. I was directed to contact microsoft to cancel my account…
4. I still can’t cancel my Office Live Account…
The only way to cancel is vai an email form.. that is the only way to cancel…
Btw, you’ll only get billed if you sign the TOU after being migrated from the Beta… and if you cancel you can get a refund.
Here is the link to the email form:
http://support.officelive.live.com/eform.aspx?productKey=officelivebasic&page=officelivev2_support_home_options_form_byemail&ct=eformts
(yes, that’s the link to the basics form but it should work just the same for you even if you don’t have a basics account)
Doh.. we actually have a direct link for the cancel form itself and I pasted the wrong link 😉
http://support.officelive.live.com/eform.aspx?productKey=officelivecancel&page=officelivev2_support_home_options_form_byemail&ct=eformts
Thanks Matt! I also found a phone number for Offic Live Billing Support… it’s (866)-591-5483
This really helped me a lot! Sorry I can’t help you any Mr. Sean!
what a ridiculous pain to cancel a friggin free service!!!!!
I had signed up for the free service and now I see that my credit card has been charged. Every number that I have been given does not lead to a person to find out what is going on. I followed the links above to cancel my account and I hope they put the money back. I am upset with microsoft for just taking money that is not theirs. Are they in need of money that bad.